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We are happy to hear from you and encourage you to call us at 0400 299 692 or email us at customerservice@bellenaturalskincare.com.au if your questions cannot be answered by the FAQ (Frequently Asked Questions) below:
Q. How can I tell what type of skin I have?

A. There are certain characteristics of the skin which define the type of skin you have. It is important to remember you are not “locked” into a particular skin type. Many factors can change what you perceive your skin type to be, like aging, smoking or the weather. Beauty therapists differ in the number of skin types they define. Some will place their patients in one of three categories, while others will have ten or more categories. Below is a range of skin types, and characteristics which define what most closely describes your particular type. Sometimes it is difficult to inspect one’s own skin closely without the use of a magnifying mirror. It is best done in the daylight to get an accurate impression of the skin’s condition.

Normal Skin: Normal skin has an adequate amount of water and lipids, an adequate balance between them, and a moderate sensitivity level. Normal skin is caused by the ideal balance between the rate of sebum production and cellular exchanges. It has barely visible pores and radiant pinkish complexions, with no imperfections. Normal skin is often lumped into the category of combination skin, but it is different. Many Estheticians believe normal skin is an ideal standard which doesn’t actually exist, but we want to attain.

Sensitive Skin: Thin, delicate, fine pores. Flushes easily, prone to broken capillaries and rashes, and frequently allergic. If sun exposure causes you to first burn, then peel, then tan, it may be an indication of dry or sensitive skin.

Dry Skin: Dry skin usually appears to have fine wrinkles, flaking, red patches, almost invisible pores, and a dull, rough complexion. Dry skin can be caused by genetics, hormonal aging and external factors such as wind and UV radiation. This skin type can be fine and delicate, but dry when exposed to physical elements such as sunburn, burns, cold temperatures, abrasions, and certain medications. When the skin repairs itself after being exposed to these elements, dryness and flaking usually occurs. There are skin conditions which cause the skin to flake and sometimes crack. It feels tight, especially after cleansing.

Very Dry Skin: More severe dry skin may be rough and scaly. The outer skin layer many develop tiny cracks. The pores are almost invisible and the complexion is very dull with red patches. Very dry skin may be caused by genetics, hormonal aging, and extreme external factors such as wind and sun exposure.

Combination Skin: Medium pores, smooth and even texture, good circulation, healthy color, may tend toward dryness on the cheeks, may be oily in T-Zone. The pores are overly dilated, tend to have blackheads and be shiny in the T-zone. If your skin is oilier on your forehead, nose, and chin than on your cheeks and around your eyes, you have “combination skin.” The skin is either overly dry or excessively oily, with occasional roughness on the cheeks. The oiliness and dryness can change, depending on the time of year (skin is usually drier when the weather is cold). Causes of combination skin are an imbalance in the production and distribution of lipids typically due to hormonal and genetic factors.

Oily Skin: In this type of skin, the oil-producing sebaceous glands are overactive and produce more oil than is needed. This type of skin appears as greasy, shiny, thick, or slightly waxy with enlarged pores, and is prone to blackheads and blemishes. Often chronically oily skin has coarse pores and pimples and other blemishes. Touching oily skin may sometimes leave a residue of oil on the fingertips. It is caused by the hyperactivity of the sebaceous glands caused by puberty or other hormonal imbalances, stress, antibiotics, and exposure to heat or excessive humidity. . Does your face feel like a puddle of oil an hour after you’ve washed it? Does makeup disappear by midmorning? At age 30, are you still breaking out like a teenager? If you said yes, you have oily skin with overactive sebaceous glands

Aging or Sun-Damaged Skin: Feels tight, visible wrinkles, slack skin tone, especially around the cheeks and jawline, leathery texture, broken capillaries. . Does your skin feel as tight as a drum when I wash in hot water? Does it reflect light, or does it appear dull and patchy? Can you see flakes or red spots where there used to be clear skin? This is a sign of aging skin.

Q. Are the products in the Belle Natural Skincare Collection for oily or dry skin type?

A. The products are designed for all skin types and contain only natural oils from select plants that absorb instantly into the skin to moisturise the skin without oily residue.

Q. Can I use Belle Natural Skincare Products with other anti-aging products?

A. Certainly. Belle Natural Skincare products are created as a stand-alone system or can be used in conjunction with other skin care products. The products in this collection actually enhance the overall skin health and condition and will create an optimal environment for product performance.

Q. Do I really need a separate product for day and night?

A. Our Night Cream is fortified with vitamins to repair your skin while you sleep at night. Our day moisturisers contain actives to provide an all-day fresh and matte appearance.

Q. Are these products tested on animals?

A. No, they were tested only on volunteer humans.

Q. Where are Belle Natural Skincare Products sold?

A. You may place an order through our website at any time. Alternatively, you can call our customer service to order by phone. Belle Natural Skincare products are also available through select spas, beauty salons, aestheticians and select retailers. If unsure of a retailer please call our customer service number to verify.

Q. Is it safe to order online?

A. All pages where you provide personal credit card information use Secure Server Software (SSL) encryption technology. SSL is the industry standard and among the best software available today for secure transaction. Your credit card will only be charged when you confirm your transaction through the checkout process. We do not keep credit card information on file. For more information on how your personal information is handled, please read our terms and conditions for our security policy.

Q. I’m in my 40’s, why am I’m still breaking out?

A. Contrary to popular belief, we are not guaranteed a cure to acne once we are out of our teens. Acne can be a life long issue, but can be controlled. The obvious diet, exercise and drinking plenty of water certainly help. Sometimes medications to improve hormonal imbalances can clear up the skin. Polycystic ovary disease can lead to acne, as well as hirsutism (excessive hair growth) and obesity. Medical tests should be conducted to rule out any diseases or conditions which may be causing the acne. If there is no known medical cause for the problem, the patient can choose mild to severe medications to help control it or may opt to control the issue through professional treatments, and high-quality Belle Natural Skincare home care products.

Q. What does pH mean, and why is it important to the skin?

A. pH stands for potential of Hydrogen. It is a measure of the acidity or alkalinity of a substance. The pH scale ranges from 0 on the acidic end to 14 on the alkaline end. A pH of 7 is considered neutral. Our bodies have a natural covering called the acid mantle. It’s composed of fatty acids from our perspiration and amino acids from our skin tissue. This acid mantle fights infection from bacteria that gather on the skin. The pH factor is a measurement of the percentage of hydrogen ions in the acid. Normal facial skin is a pH of 4.5 to 5.5, meaning it is slightly acid. If something comes into contact with the skin that is either too acidic or too alkaline, the skin’s natural protective barrier (the acid mantle) is affected. Barrier recovery is slowed, damage is prolonged, and skin problems will arise, such as skin peeling, rashes, irritation, etc. We recommend using a cleanser with a pH of around 3.0-3.5. When you drop the pH in the skin during the cleansing process, the subsequent products used penetrate the epidermis more readily. Your skin will usually normalize itself within a couple of minutes to a couple of hours after using such products. When you use a product which is alkaline (above a pH of 7) like soap, it interferes with the protective acid mantel. Toners were originally created to bring the pH back to normal after using soap. Once the skin is at it’s normal pH, additional products will not easily penetrate the skin. The cleansers we carry are all pH balanced for maximum effectiveness.

Q. Why should I have a facial?

A. Most people have facials as a form or relaxation, or as a reward. We really should see having a professional facial treatment as much more than an occasional treat. Professional facials incorporate using products with much stronger active ingredients, which promote a visible benefit immediately. These treatments boost the efficacy of home care products, as well as decongest areas impossible for individuals to do themselves. Your beauty therapist may use magnification and ultra violet lights to determine skin type and condition, and recommend a course of action to correct any complaints the client has about their skin. One main purpose in having a professional treatment is the education the client receives. There are hundreds of skin care products available, and individuals wishing to improve the quality of their skin must see a beauty therapist for analysis and recommendations for a proper Belle Natural Skincare home care system.

Q. What type of treatment should I have?

A. This question is best answered after a thorough analysis of the skin has been performed. Once the skin type has been determined, and the desires and expectations of the patient have been expressed, a treatment plan can be designed. As individuals vary, so do the treatments. Belle Natural Skincare beauty therapists customize facials based on the needs and problem areas the client is experiencing. There are treatments that nearly everyone can have, unless allergies prevent them.

Q. Is there anything I can do reduce the dark circles around the eyes?

A. Several skin care lines carry products which focus on lightening dark circles around the eyes. The process incorporates increasing the microcirculation of the skin under the eye, as well as exfoliating and lightening the skin. Some dark circles are visible due to the shape of the eye socket, which casts a shadow. Other causes can be an accumulation of fat beneath the lower eyelid, which also casts a shadow. In that case, surgery would be an option to decrease the appearance of dark circles. Technology has improved greatly in this area, whereas previously there was nothing that could be done to decrease dark circles. Depending on the cause of the dark circles, the newer products have shown tremendous improvement for patients dealing with that problem.

Q. Do I need to use a toner after cleansing?

A. Toners are generally used to remove any excess residue left on the skin after cleansing and to restore your skin’s natural pH. If you wash your face with soap (which you shouldn’t), it is a good idea to use a toner because soap is too alkaline. If you are using a cleanser with a pH in the 3.0-3.5 range, it may be better to skip using a toner. Product penetration will improve if your skin is slightly acidic, and a toner will bring it back to its normal range which may prevent subsequent products from working effectively.

Q. Should I exfoliate?

A. Exfoliating is an important and necessary part of any skin care regimen. It’s important to use a good quality exfoliating products as recommended by your skin care expert. Use a product that has micro-fine beads or granules that are rounded and do not have jagged edges that can tear at the skin. Exfoliating removes dead skin cells, which helps treatment products and active ingredients to penetrate your skin more readily.

Q. What is Glycolic Acid?

A. Glycolic acid is in the family of Alpha-Hydroxy Acids (AHA’s). Glycolic acid comes from sugar cane and is a natural exfoliator. Glycolic acid is felt to have the best penetration because of its small molecular size and thus is more often used in skin care treatments.

Q. What is the difference between AHA’s and BHA’s?

A. AHA’s or Alpha-Hydroxy Acids are extracted from BHA’s?nature, and often referred to as fruit acids. Citrus acids are extracted from citrus, malic acid from apples, glycolic acids from sugar cane, lactic acids are from milk, and tartaric acids are from grapes. AHA’s are used in skin care treatments to speed up the removal of dead skin cells from the top layer of the skin.
BHA’s , Beta-Hydroxy Acids also known as salicylic acid is a derivative of aspirin. BHA’s are often used to treat acne as it clears the skin. BHA’s also have anti-inflammatory properties that also benefit acne prone skin.

Q. What is Pro-vitamin B5 used for?

A. Pro-Vitamin B5 improves and increases the moisture retention capacity of the skin, allowing dry skin to stay supple and elastic longer. It has anti-inflammatory and anti-itching properties and stimulates skin regeneration.

Q. Which of your products are soap free?

A. All of our products are soap free.

Q. What is Oat-Beta-Glucan?

A. Oat Beta Glucan is a natural anti-irritant, which helps to stimulate the skin’s immune system, strengthening its ability to protect itself.

Q. Why does Belle Natural Skincare use Vitamin A in some of its products?

A. Vitamin A helps to improve the elasticity of the skin and stimulate collagen formation, helping to repair even sun-damaged skin. It also helps to reduce wrinkles caused by exposure to UV light.

Q. Can I use Belle Natural Skincare products if I have sensitive skin?

A. Everyone’s skin is unique and it is impossible for us to generalise about how your skin will react to every ingredient. If you know of an ingredient to which you are allergic, please view our products’ ingredients listings before deciding to make a purchase. Because even the most gentle ingredients can cause sensitivity in certain people’s skin, we recommend patch-testing a small amount of product on the inside skin of the wrist first.

Patch Testing

All the products in the Vitamin Burst Hydrating Skincare range are formulated to be extremely gentle and are used by many people with sensitive skin. However, as a common sense precaution, we recommend a patch test is carried out prior to first application.

Q. How do I carry out a patch test?

A. The inside skin of the wrist is the best place to carry out a patch test. Simply apply the product to the area and if irritation occurs – usually characterised by a rash, a burning, prickly or tingling sensation, redness or any other temporary discoloration of the skin – remove the product immediately with warm water and a damp cloth.

Q. I’m new to the range, which products should I start with?

A. The key to healthy skin is our simple 3-step cleanse, tone and moisturise trio used every day, morning and evening.

Q. I have oily skin, do I still need to moisturise?

A. All skin, however oily, needs nurturing with vitamins and essential fatty acids twice a day, morning and night to ensure that it’s in the best possible condition. Belle natural skincare formulations cater for oilier skin types as it is a gentle moisturiser and absorbs easily into the skin.

Q. Should I moisturise before or after applying treatments and masks?

A. To get the best out of our specialty treatments we recommend that you begin by cleansing skin, then using Vitamin Burst Hydrating Cinnamon & Strawberry Microdermabrasion Scrub your chosen treatment (Vitamin Burst Hydrating Collagen Mask or Vitamin Burst Herb Rejuvenation Mask) following the directions on the product, next use Vitamin Burst Hydrating Toning Water to remove any last traces of the product and refresh skin. Finally apply your chosen Vitamin Burst Hydrating Moisturiser to leave skin nourished and radiant.

Q. Should I moisturise before or after applying sunscreen?

A. We would recommend that you cleanse and tone skin first, then apply Vitamin Burst Hydrating Moisturiser, to ensure that skin gets the nourishment and botanical nutrients it needs to stay healthy. After applying Vitamin Burst Hydrating Moisturiser you wait a few moments for it to be fully absorbed into the upper levels of the skin before applying an SPF Protector.

Q. Which products can help to improve dehydration and the appearance of fine lines around my eyes?

A. As the skin around the eye area is so delicate it is more prone to dryness.
Vitamin Burst eye Cream has been developed to care for the fragile eye zone. Each morning and night apply Daily Eye Repair, it contains marine collagen , natural-sourced vitamins A, B C & E and shaenut butter to smooth fine lines and to visibly firm and smooth, leaving skin nourished and supple. Light-reflective particles help to brighten the eye area and reduce the appearance of dark shadows.

Q. I'm pregnant and worried about using essential oils. Should I stop using the products?

A. Most of our skincare products are safe to use during pregnancy. However Vitamin Burst Herb Rejuvenation Mask contains concentrated amounts of pure essential oils, so we suggest that you do not use this product.

Oils that must be avoided during pregnancy: Angelica, Hyssop, Peppermint, Aniseed, Jasmine, Rosemary, Basil, Juniper, Savory, Sage, Lovage, Camphor, Cedarwood, Melissa, Marjoram, Spanish Marjoram, Sweet Marjoram, Tarragon, Thyme, Parsley, Origanum, Cinnamon, Lemongrass, Fennel, Clove, Clary-sage, Myrrh. [Please note that you can still use the herbs and spices mentioned above in cooking, but not the essential oils because they are much stronger and more concentrated].

Q. What is an anti-oxidant?

A. Modern day living, cigarette smoke, car exhaust emissions and the sun’s rays combine to produce free radicals. Anti-oxidants help protect the skin and the rest of the body from free-radical damage. We can maintain our own supplies of antioxidant nutrients by eating a balanced diet rich in vitamins A (in the form of beta-carotene), C and E. Fresh fruits and vegetables are the best source of beta-carotene and vitamin C, especially dark green vegetables such as spinach and broccoli and brightly coloured fruits such as oranges, mangoes and strawberries. Vitamin E is more difficult to find naturally in large quantities but you can increase your intake of vegetable oils and consider taking a natural-source vitamin E supplement. You’ll find anti-oxidants in many of our products including,

Q. What is the shelf life of our products?

A. All products have a shelf life of at least three years if unopened. When opened and used correctly (assuming lids are replaced properly) the shelf life is at least six months. They should be kept in a cool, dark place, but not in the refrigerator. Do not expose to sunlight. Do not allow water to get inside your product. Keep products out of the reach of children. Because our products are made with 100% natural ingredients, some slight variations in appearance may occur.

We aim to use packaging that helps to keep the products as sterile as possible, for example, the twist lids and pump system so no air can get back into the product once the pump starts dispensing

Q. Why do you use preservatives in your range?

A. Safe, effective products are our priority. We do use preservatives, this is absolutely essential for product safety. We use natural preservatives such as citrus seed extract, Benzoin, Vitamin E & C and Herbalox

The Natural and Non-Allergenic Hype

There is no clear legal definition fofthe word “natural” in the personal care industry. It can refer to materials that are derived from natural sources (basically all materials, including petroleum, have some basis in nature), and these materials can be refined and stabilized with other chemicals. Many so-called natural products have a few plant-based ingredients sprinkled in with a host of synthetic dyes, fragrances, surfactants (foam-building detergents), colours and preservatives.

In many “hypoallergenic” products, only the most commonly allergenic substances are left out, while other undesirable ingredients may still be included.

Risky Ingredients

Many personal care products contain known or suspected carcinogens (like formaldehyde and certain artificial dyes), neurotoxins (like amyl acetate), and hormone disruptors (alkylphenol ethoxylates, or APEs). Synthetic as well as natural fragrances are frequently allergenic, aggravating the health problems of people with asthma and chemical sensitivity. Other chemicals (the ubiquitous triethanolamine–TEA–and diethanolamine–DEA) interact with nitrates to form carcinogens called nitrosamines. None of this would be so important if the skin were not so permeable. Cosmetic ingredients most certainly are absorbed through the skin.

DEA and TEA compounds–surfactants found in a variety of shampoos and liquid soaps–are harmless on their own. But when combined with nitrites –often used as a preservative or present as contaminants– they create nitrosamines, a class of compounds found to be carcinogenic and absorbed through the skin. Because there is no way for a consumer to tell from the label whether a product is nitrosamine-contaminated, it’s best not to buy products containing DEA or TEA.


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